Complaints/problems - direct debit payments

We undertake to provide the highest standard of service, whilst acting responsibly at all times.

If, however, you do have a complaint regarding the credit service we provide you with then please let us know either in person, in writing or via the telephone and we will seek to resolve your complaint promptly. 

If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service.

In order to contact the Financial Ombudsman Service, you should contact them as follows: Write to them at Exchange Tower, London, E14 9SR

Telephone:  0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk 
Website: www.financial-ombudsman.org.uk